Do you want to be a frontline champion and a welcoming face in a supportive, fitness centre environment?
Do you have a passion for excellent customer service, love being busy, having fun, and enjoy supporting teams to reach exciting goals?
Friends Health & Fitness is looking for an enthusiastic, highly organised Senior Customer Service Officer to join our team, to support and guide the delivery of day-to-day customer service operations, with a strong focus on member engagement. This role will assist the Customer Service Coordinator in guiding the team in top quality customer service delivery, administration and stock management, staff development, consistency in processes and continuous improvement.
The right person will have relevant qualifications in frontline supervision in a customer service environment, and/or a proven track record of success in a similar role, as well as excellent interpersonal skills.
This role requires a commitment to specific rostered hours each week, including Monday and Friday evenings, one weekday morning and Sunday mornings, plus scope for additional hours of work as required.
A comprehensive position description can be found here.
Applications must include:
- A statement addressing each of the selection criteria
- An employment application form
- An introductory letter and
- Your resume
and should be received by 9.00am on Monday 3 April 2023. Please address your application to Nelson File – Principal, and email to firstname.lastname@example.org.
Friends Health & Fitness
Friends Health & Fitness is a fully serviced fitness centre offering gym, pool, personal training and group fitness classes, as well as steam room and spa facilities. The Centre is open seven days a week to the public as well as students, staff and families of The Friends’ School.